What to do with a ticket number?
Select the film from WATCH NOW and enter the ticket number.
Safari, Chrome, Microsoft Edge, Firefox Mobile, Safari iOS6+ and the latest versions of Android browser and Chrome
How to watch on i-Phone, i-Pad, Android or other tablets
Streaming video on i-Pad or i-Phone requires iOS 6.0 or newer and a High Speed Internet access via Wi-Fi for smooth playback. Install Google Chrome to watch movies instantly on your Android tablet.
The message says that my ticket number is incorrect.
Reenter the ticket number by typing as copy/paste can inject a white space rendering the ticket useless.
Video keeps buffering and I tired different rooms at my house. I thought that I have high speed Internet.
First, we do not serve content. It comes from Amazon servers which is managed by Amazon. However, there are basic tips to check what affects your bandwidth:
There are many reasons your Internet connection might appear slow. It could be a problem with your modem or router, Wi-Fi signal, signal strength on your cable line, devices on your network saturating your bandwidth, or even a slow DNS server. These troubleshooting steps will help you pin down the cause. Read more
You have your laptop connected to a Wi-Fi network with full bars. That's great. It's not the bars that matter though, but the actual speed of that connection. Here's a quick way to find how fast your computer's current Wi-Fi connection is and other information about that connection.
On a Mac, hold the Option key then click on the Wi-Fi icon at the top right area on the screen. A menu will appear: Under the current Wi-Fi network it shows a host of information about the current connection, including the IP addresses, MAC address, the Wi-Fi standard and the connection speed, which is shown as Tx Rate.
On a Windows computer, it's a bit more involved but still easy. First right-click on the Wi-Fi icon at the lower right corner area of the screen, then click on Open Network and Sharing Center.
Next, click on the Wi-Fi connection, which will open up the status window that shows you the current connection speed among other things. And then you can click on Details to find out about the IP address and other info.
The speed is generally shown in megabits per second. The speed tends to fluctuate, ranging from 20Mbps 450Mbps if the computer is connected to a wireless n (802.11n) network, and can get as high as 1,300Mbps for an 802.11ac network. However, the most important thing is if this number is higher than your broadband download speed, then you're likely getting the full internet speed on the computer. If it's lower, then it's definitely your Wi-Fi that's slowing down your connection to the internet. Ref: CNET
I lost my ticket number
The ticket numbers are sent via e-mail in addition to an automatic redirect after the purchase. If you can't find your ticket number in your inbox, please check your spam folder. The confirmation e-mail should originate from junofilms.com e-mail. If you still can't locate it, please send us a note and we will either send it via an alternate e-mail account or directly via PayPal to bypass the spam filters. We will be able to resend your ticket between 9 am and 9 pm EST.
How to watch video on Firefox for PC*
*Applies only to HLS streaming. For a wider browser support HLS is not used at the present time.
It appears that Mozilla Firefox can't play Live Steaming without Media Source extension. Microsoft Edge is listed as a compatible browser and we didn't have issues with Chrome for PC so far. Plugin to enable streaming via Firefox Native MPEG-Dash + HLS Playback.
How to AirPlay video and mirror your device's screen
Use AirPlay to stream or share content from your Apple devices to your Apple TV or AirPlay 2-compatible smart TV. Find out more
How to use Chromecast on Android, Computer or i-Pad/i-Phone
You can use a Chromecast device to show a Chrome tab or your screen on your TV. Find out more
If you want to watch the film again at a later time, reselect the film and reenter the ticket number.
Video stops, stutters or doesn't fast forward
It is highly likely that you lost your WiFi connection at some point during the streaming. Please make sure that you have a strong Wi-Fi signal, re-select the film, and re-enter the ticket number to start a new streaming session.
In general, to stream most videos in standard definition, you'll need internet speeds of at least 3 Mbps. You need at least 25 Mbps for 4K streaming video on your computer or Ultra HD enabled devices.
I downloaded the video to i-Phone and came back to watch the downloaded movie via Screencast the next day and it doesn't work.
You have to start a new screening session by re-selecting the film and re-entering your ticket number. Your previous session with the Amazon server is expired.